1. Data Controller
Tiger Padel Community ("we", "us", "our") is the data controller responsible for your personal data.
Contact Details:
Tiger Padel Community
Email: padelgla@gmail.com
If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.
2. What Data We Collect
We collect and process the following categories of personal data:
- Identity Data: Full name, username
- Contact Data: Email address
- Account Data: Login credentials, account preferences, membership tier
- Payment Data: Payment card details and billing information (processed securely by Stripe)
- Usage Data: Information about how you use our platform, including content interactions, video views, and feature usage
- Technical Data: IP address, browser type, device information, operating system
- Communication Data: Your correspondence with us, feedback, and support requests
3. How We Collect Your Data
We collect data through:
- Direct interactions: When you create an account, subscribe, make a purchase, or contact us
- Automated technologies: As you navigate our platform, we automatically collect technical data using cookies and similar technologies
- Third parties: We may receive data from payment processors (Stripe) when you complete transactions
4. Why We Collect Your Data (Purposes)
We use your personal data for the following purposes:
- Account management: To create and manage your Tiger Padel account
- Subscription services: To provide access to membership content and manage your subscription
- Payment processing: To process payments for memberships, sessions, camps, and merchandise
- Communication: To send service-related emails, updates, and respond to your enquiries
- Platform improvement: To analyse usage patterns and improve our services
- Marketing: To send promotional content (with your consent)
- Legal compliance: To comply with legal obligations and protect our rights
5. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract: Processing necessary to perform our contract with you (e.g., providing membership services, processing bookings)
- Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails)
- Legitimate interests: Processing necessary for our legitimate interests, provided these do not override your rights (e.g., improving our services, fraud prevention)
- Legal obligation: Processing necessary to comply with legal requirements
6. Who We Share Your Data With
We share your personal data with the following third-party service providers (data processors):
- Stripe: Payment processing - processes your payment information securely
- Supabase: Database and authentication services - stores your account and usage data
- Resend: Email delivery - sends transactional and marketing emails on our behalf
- Vercel: Hosting and infrastructure - hosts our platform and processes technical data
All our service providers are contractually bound to protect your data and only process it according to our instructions.
7. International Data Transfers
Some of our service providers are based outside the UK/EEA, including:
- Stripe: United States
- Supabase: United States
- Vercel: United States
Where we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and UK addendums where applicable.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Account data: Retained while your account is active, plus 2 years after account closure
- Transaction records: Retained for 7 years for legal and tax compliance
- Marketing preferences: Retained until you withdraw consent
- Technical logs: Retained for up to 12 months
9. Your Rights
Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data in certain circumstances
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Request transfer of your data in a machine-readable format
- Right to object: Object to processing based on legitimate interests or for marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
10. How to Exercise Your Rights
To exercise any of your rights, please contact us at:
Email: padelgla@gmail.com
We will respond to your request within one month. This period may be extended by two further months where necessary, taking into account the complexity and number of requests.
We may need to verify your identity before processing your request to ensure security.
11. Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:
- Keep you signed in to your account
- Remember your preferences
- Understand how you use our platform
- Improve our services
For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
12. Children
Tiger Padel Community is intended for users aged 18 years and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
We will notify you of any material changes by posting the updated policy on our platform with a new "Last updated" date. We encourage you to review this policy periodically.
14. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with a supervisory authority.
For UK residents:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
For EU residents:
You may contact your local Data Protection Authority.
15. Contact Us
Tiger Padel Community
Email: padelgla@gmail.com